We aim to deliver your goods within our stated delivery time. However, we cannot be held responsible for any delays by 3rd party couriers or delays to your work schedules resulting from these delays and damaged or missing items. We recommend you schedule your work once you have received and checked all items required. 

1. DEFINITIONS
In these terms and conditions of sale, unless the context otherwise requires “The Company” shall mean Plastic Building Supplies Ltd, whose
registered office is at 29/31 Concorde Road, Norwich NR6 6BJ and “The Customer” shall mean the persons, firm or company or other body to
whom goods or services are supplied hereunder.
“Goods and Services” shall mean the goods, materials or services as ordered by the Customer from the Company.

2. GENERAL
(a)  These conditions of sale shall apply in their entirety as between the company and the customer and shall prevail over all other
conditions, warranties and representations whether express or implied, statutory or otherwise and any reported provisions to the contrary and
hereby excluded. The company shall have no liability in respect of errors or omissions contained in its literature or that of its suppliers in
respect of any other document forming part of the contract with the customer.
(b) While every effort will be made by the company to supply the customer goods to the original specification, the company reserves
the right to change and/or alter the specification without prior notice, however, this clause shall not be construed so as to allow the company
to supply goods substantially different to that envisaged at the date of the contract.

3. VARIATION IN FINISH
(a)Claims for defects as to size, colour or texture will not be considered if made after installation.
(b)  All dimensions quoted are nominal and minor variations can occur. Notwithstanding the foregoing, no warranty of any nature is made by
the company as to the match of any colours.

4. PRICES, QUOTATIONS, ESTIMATES AND RETURNS
(a)  Only written quotations or estimates for the supply of goods and/or services shall be valid.
(b)Prices quoted are those current at the date of the quotation and shall be subject to variation without notice to allow for any increase in costs
coming into effect from the date of quotation.
(c)List prices are subject to alteration without notice.
(d) Designs, drawings, illustrations and samples supplied to the buyer remain the property of the company in which the company retains
copyright and are to be returned to the company within a reasonable time or upon demand.
(e) Glass is priced by reference to the dimensions required by the customer, rounded up to the nearest inch or centimetre or as the case may
be. The company’s minimum charge for the supply of glass of any description is available as at date of enquiry.
(f) Any offer made by the company, quotations or invitations to treat may be withdrawn by the company at any time.
(g) Subject to the company’s discretion, only new and unused normal stock lines will be accepted for credit less the amount of the company’s handling and
re-stocking charges. All returned goods must be accompanied by the original invoice or delivery advice note.

5. TAX
Unless otherwise quoted or agreed, the company’s prices do not include value added tax, or any other tax, levy, duty or surcharge, whether imposed before or
after the making of the contract.

6. CLAIMS
(a) The customer shall inspect all goods immediately upon delivery and shall within 48 hours from such inspection give notice in writing to the
company of any matter reason whereof the customer may allege the goods are not in accordance with the contract.
(b)  Notice of any claim relating to shortage of or damage to the goods shall be made to the company in writing within 48 hours of receipt of
goods. In the event of loss or non-delivery of the goods the customer shall notify the company in writing within seven days of receiving the advice
note.
(c) The company will consider claims only if the above conditions are met and the claim is signed by the customer and accompanied by full
particulars giving the invoice and customers order number and, as the case may be, the case number, the condition of the case or packing and the
copy of the delivery note in respect of the goods.
(d) The companies liability hereunder in respect of any shortage, loss or damage to the goods shall be limited to the proportion of the price
attributable to the goods undelivered, lost or damaged and in no event shall accompany its servants or agents be liable for any injury, loss or
damage (including consequential damage) loss of profits or expenses of any kind whatsoever caused in connection of goods supplied by the
company (other than death or personal injury due to the negligence of the company).
(e) Where manufacturers of products supplied by the company have limited their liability in respect thereof or in respect of any consequential
liability there from the same limitation shall apply to the company’s liability and the sale of such products.

7.  PAYMENT AND DEFAULT
(a)  Subject to clause 4(f) payment of goods shall be made on or before the date fixed in accordance with the terms agreed between the
customer and the company which, in the case of a credit facility agreed between the company and the customer, shall be by the last working day of
each month following month of delivery, unless otherwise agreed in writing between the company and the customer.
(b)  In the event that payment shall not have been made by the date by the same was due, herein under the company shall be entitled to recover
from the customer interest on any outstanding balance at the rate of 13.75% per annum, for the time being in force for the period from such date
until the date of payment occurring (both before and after judgement).
(c) The company reserves the right at any time at its discretion to:
(i) To demand security for, or vary the terms and method of, payment before continuing with or delivering goods in
satisfaction of any order notwithstanding any subsisting agreement to provide credit to the customer and
(ii) Without notice to the customer, withdraw or reduce existing credit facilities.
(d) If the customer fails to make any payment on the due date or breaches any credit limit previously agreed by the company, and without
prejudice to any other right or remedy available to the company the company shall be entitled to: –
(i)  Cancel any subsisting contract with or suspend any further deliveries to or collections by the customer.
(ii) Appropriate any payment made to such of the goods (or goods supplied under any other contract between the
customer and the company). As the company may think fit notwithstanding any purported appropriation by the customer.
(e)  In the event of a breach by the customer, or any of the terms of any subsisting agreement between the customer and the company, all
monies payable to the company, whether or not due, shall become immediately payable to the company without notice.
(f) Any sums payable by the company to the customer on any account may at any time be offset by the company against any sums payable by
the customer to the company. If the customer (being a company) has a petition presented for its winding up or the appointment of any administrator
or passes a resolution for voluntary winding up otherwise than for the purpose of a bona fide amalgamation or reconstruction or enters a scheme of
arrangement or voluntary arrangement or compounds or makes any proposal to or enters into any arrangement with its creditors or has a receiver or
manager or administrative receiver appointed over all or any part of its assets or (being an individual) has a petition presented for his bankruptcy or
becomes bankrupt or insolvent or enters into any arrangement with his creditors or makes or has made an application for a interim order in
connection with a proposal to creditors for a voluntary arrangement or commits in either case a material or serious breach of this agreement (and in
the case of such a breach being in remediable fails to remedy it within seven days of receiving notice to do so). The customer will be deemed to
have repudiated all contracts and all sums owing to the company on any account shall become due and payable forthwith without requirement for
any notice to be given, and further, the customers power of sale and use clause 11 shall automatically cease.

8. DELIVERY
(a) Where goods are offered from delivery to site, the company’s obligation is to deliver as near to the site as safe hard road permits.
If, in any particular case, the company should agree to relax this condition, the relaxation shall be deemed to have been given in
consideration of an indemnity from the customer against all losses, costs and expenses, which the company may incur or pay as a
result of such relaxation.
(b) The company shall have the sole discretion as to the mode of transport to be adopted.
(c) Delivery of goods by the company does not include the provision of labour and equipment for unloading and stacking, which the buyer is to
provide at his/her own cost
(d) Goods held by the company pending delivery instructions maybe subject to storage charge.
(e) Any contract or part thereof for which the customer has not given to the company clear and unambiguous instructions for delivery
within a period of six months after acceptance of the order shall (at the option of the company) be invoiced and the amount become
payable by the customer forthwith or cancelled. Unless such order shall be invoiced within seven months from acceptance of the
order, it shall be deemed to be cancelled.
(f) The company reserves the right to deliver goods by instalments.
(g) Delivery time is not of the essence, the company cannot be held liable for any loss what so ever the customer may or may not incur for the
late delivery of any of its goods or services.

9. WARRANTIES AND EXCLUSIONS

(a) Where samples are submitted, these are drawn from bulk and are representative of the whole and no guarantee can be given that every item will be the same in
all material respects as the sample.
(b) The goods are supplied on the basis that they conform to the written description contained on the invoice. No warranty can be given that the goods supplied
conform to sketch plans or drawings provided by the company or the customer or to illustrations or descriptions in catalogues or trade literature.
(c) In the event that the company provides estimates of quantities of measurements on the basis of drawings and/bills of quantities and/or specifications submitted
by the customer, the company shall exercise reasonable care in so doing that the company accepts no liability for inaccuracies in the estimates or calculations.
(d) Any goods manufactured to the design or specification of the customer or its experts are produced without warranty of any kind except their compliance with
the design or specification. The customer will unconditionally, fully and effectively indemnify the company in respect of any claim resulting there from
including the infringement of patent, copyright, design, trademark or any other industrial or intellectual property rights resulting from the company’s use of the
said design or specification.
(e) Where goods are supplied with advertised stress capacity, they are warranted to posses such capacity.
(f) Design and advisory services (including the preparation of drawings, specifications, contract particulars and the like) are provided with
reasonable care and skill, but no other representation or undertaking is made or is to be implied in connection with any such services nor shall the
company be under any liability whatsoever in respect of these services if erection is carried out before the necessary approvals are obtained.
(g) If the company arranges processing of goods on behalf of the customer by a third party such processing will be carried out under the standard terms and
conditions of the third party (copies available on written request) and entirely at the customer’s own risk and cost. No undertakings or warranties either express
or implied are given in respect of any processed goods.
(h) The customer is deemed to be fully conversant with the nature and performance of the goods including any harmful hazardous effects resulting from their
usage and shall not be reliant in any way upon the advice, skill or judgement of the company. The company’s employees or agents are not authorised to make
any representations concerning the goods, other than those confirmed by the company in writing.
(i) Not withstanding anything to the contrary contained in these conditions if and to the extent that any person by whom the company has been supplied hereunder
validly excludes, restricts or limits his/her liability to the company in respect of goods supplied or of any loss or damage arising in connection therewith then the
liability of the company to the customer in respect of the said goods shall correspondingly excluded, restricted or limited. The company will, on request, supply
the customer with details of any such exclusion, restriction or limitation.
(j) The company shall not be liable for any consequential loss or indirect loss suffered by the customer or any third party in relation to this contract (except
personal injury directly attributably to the negligence of the company and the customer shall hold the company fully and effectively indemnified against such
losses whether arising from breach of a duty in contract or tort in any way including losses arising from the company’s negligence.
(k) In no circumstances whatsoever shall the company’s liability (in contract, tort or otherwise) to the customer arising under, out of, or in connection with, this
contract or the goods supplied hereunder exceeded the invoice price of the particular goods concerned.
(l) On the occasion whereby those of its suppliers restrict the company’s liabilities, warranty will be limited in so far as the supplier’s warranties shall allow.

10. PASSING OF PROPERTY AND RISK
(a) The property, ownership and title in the goods shall not pass from the company until\;
(i) The customer has paid the company for the goods; and
(ii) No other sums are outstanding from the customer to the company on any account whatsoever, whether or not such sums have become due for
payment.
(b) Until the price of the goods has been paid in full the relationship between the company and the customer in respect of the goods shall be that of bailer and
bailee and, should the customer sell the goods before paying the company for them, he shall do so as agent for the company.
(c) The company’s goods held by the customer as bailee shall be insured by the customer for fire and all other normal hazards for a sum not less
than the price owed to the company by the customer for them and the customer shall cause the interest of the customer therein to be noted upon
the policy of insurance.
(d) Where the price of the goods supplied by the company remains unpaid after the date when it should have been paid or in the event of the customers
insolvency as defined in clause 7(f) or any breach of these conditions by the customer, the customer must immediately place any of the goods supplied to it
by the company which are in its possession or under its control at the company’s disposal and the company shall (without prejudice to any other rights and
remedies) have the right to repossess and use those goods and may by itself, its servants or agents enter upon any of the customers premises for the
purpose of removing such goods and detach them from other goods and the cost to the company of so recovering the goods shall be payable by the
customer to the company on demand.

11. FORCE MAJEURE
In the event of the company being delayed in or prevented from performing its obligations hereunder owing to any cause whatsoever beyond the company’s
control including without limitation, act of God, war, strikes, lockouts, trade disputes, difficulty in obtaining workmen or materials, breakdown of equipment, or
any other cause, the company will not be liable for any loss, damage or expenses incurred and shall be at liberty to cancel or suspend the contract without
incurring any liability arising there from and the customer shall not be entitled to terminate the contract.

12. INTELLECTUAL PROPERTY RIGHTS
If the customer receives a claim that any goods or part thereof supplied by the company infringes the intellectual property rights of any third party the customer
shall immediately notify the company in writing. The company shall have sole right to evaluate settle or defend such claim and the customer shall give the
company all possible information and assistance for this purpose. The company shall at its own expense and option do all or any of the following: –
(a) Settle the claim
(b) Obtain for the customer the right to use such goods
(c)  Replace or modify the goods refunding to the customer the purchase price installation and carriage costs, less a
reasonable amount for depreciation
(d) Have the customer return the goods refunding to the customer the purchase price installation and carriage costs,
less a reasonable amount for depreciation.
(e)  Defend against such claim provided always that the customer has complied with all the terms of the contract and
if any court of competent jurisdiction holds such goods to the constitute infringement of the company shall pay all costs
and damages awarded on account of such infringement and if the use of such goods is prohibited the company shall at its
option take action as specified in (b), (c) or (d) above. If a claim or infringement relates to goods or part thereof sold but
not manufactured by the company any indemnity given by the manufacturers of any such goods shall apply. The rights
and obligations of the company and the customer respecting property rights are solely and exclusively as laid down in
this condition.

13. LAWS AND INTERPRETATION
(a) This contract represents the entire agreement between the parties and supersedes all earlier warranties representations or statements
(whether oral or in writing) and may only be varied or amended in writing between the parties.
(b)The headings of each provision are intended for convenience only and do not affect the interpretation thereof.
(c) This contract is subject to and shall be interpreted in accordance with English law.
(d) Nothing in these conditions of sale affects the statutory rights of the customer who deals as a consumer as defined in (The Supply of Goods
and Services Act 1996).

Version 4. Amended 6.7.2005

CHRISTMAS HAMPER COMPETITION TERMS & CONDITIONS

By participating in the competition, you are agreeing to these competition terms and conditions. The competition is being run by Specialist Building Products Ltd t/a National Plastics, NuStock, Quay Plastics, Magden, Venture, Shepherds, SBS, PBS Saltire & Accrington Plastics (hereinafter referred to as ‘the promoter’).

Eligibility to Enter

The competition is open to entrants over 18 years of age. Employees and associates of the promoter are excluded from the draw.

By entering the competition, you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you.

How to Participate

Entry to the competition is by spending £100 ex vat in person in any of the promoter’s branches between 1st December 2023 – 12th December 2023 only.

There is no limit to the number of entries per person and every order placed over £100 ex VAT in a single transaction will be included

The Prize

The winning prize will be one Marks & Spencer The M&S Collection Christmas Hamper for each of the Specialist Building Products Ltd brands which are: National Plastics, NuStock, Quay Plastics, Magden, Venture, Shepherds, SBS, PBS, Saltire & Accrington Plastics

The use of specific brands as prizes by the promoter does not imply any affiliation with or endorsement of such brands.

The prize is non-transferable and non-exchangeable, and no cash alternatives will be provided.

The promoter reserves the right to substitute prizes of equal or greater value if circumstances beyond the promoter’s control require doing so.

The promoter’s decision on any aspect of the competition is final and binding, and no correspondence will be entered into.

Winner Announcement

The winner will be chosen at random and notified via phone call and email associated with the order selected at random on the 13th December 2023.

The promoter will make two attempts to contact the winner via phone and email.

If the winner does not respond to the phone calls and emails informing them of their win and confirming their delivery address within 14 days of the second email, they forfeit their right to the prize, and the promoter reserves the right to select and notify a new winner.

Delivery of the Prize

The winner will allow 14 days for the prize to be delivered, otherwise alternative collection or delivery arrangements can be made through mutual agreement.

Data Protection and Publicity

You agree that any personal information that you provide when entering the competition will be used by the promoter for the purposes of administering the competition and for the other purposes as specified in our Privacy Policy.

All entrants may request information on the winning participant by emailing social@specbd.co.uk

If requested by the promoter, the winner agrees to release their first name and place of employment to any other competition participants.

The winner’s first name and country of residence will be announced on the promoter’s website and social media channels.

Limitation of Liability

The promoter accepts no liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the competition or being selected for a prize.

General

The promoter reserves the right, at any time and without prior notice, to cancel the competition or amend these terms and conditions.

TUI VOUCHER COMPETITION TERMS & CONDITIONS

By participating in the competition, you are agreeing to these competition terms and conditions. The competition is being run by Specialist Building Products Ltd t/a National Plastics, NuStock, Quay Plastics, Magden, Venture, Shepherds, SBS, PBS, Saltire & Accrington Plastics (hereinafter referred to as ‘the promoter’).

Eligibility to Enter

The competition is open to entrants over 18 years of age. Employees, their families and associates of the promoter are excluded from the draw. By entering the competition, you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you.

How to Participate

Entry to the competition is by spending £250 ex vat in person in the following specified branches: Saltire Airdrie, SBS Carlisle, Quay Preston, NuStock Grimsby, National Plastics Worcester and PBS Norwich between 27th November 2023 – 19th February 2024 only and quoting the code found on social media assets: ITSTUITIME

There is no limit to the number of entries per person and every order placed over £250 ex VAT in a single transaction will be included provided that the code found on social media assets is quoted at the time of purchase.

The Prize

There is one prize of £1000 TUI vouchers available to all entrants from the following specified branches of the promoters which are: Saltire Airdrie, SBS Carlisle, Quay Preston, NuStock Grimsby, National Plastics Worcester and PBS Norwich. The use of specific brands as prizes by the promoter does not imply any affiliation with or endorsement of such brands

The prize is non-transferable and non-exchangeable, and no cash alternatives will be provided.

The promoter reserves the right to substitute prizes of equal or greater value if circumstances beyond the promoter’s control require doing so. The promoter’s decision on any aspect of the competition is final and binding, and no correspondence will be entered into

Winner Announcement

The winner will be chosen at random and notified via phone call and email associated with the order selected at random before the end of February 2024. The promoter will make two attempts to contact the winner via phone and email.

If the winner does not respond to the phone calls and emails informing them of their win and confirming their delivery address within 14 days of the second email, they forfeit their right to the prize, and the promoter reserves the right to select and notify a new winner

Delivery of the Prize

The winner will allow 14 days for the prize to be delivered, otherwise alternative collection or delivery arrangements can be made through mutual agreement

Data Protection and Publicity

You agree that any personal information that you provide when entering the competition will be used by the promoter for the purposes of administering the competition and for the other purposes as specified in our Privacy Policy.

All entrants may request information on the winning participant by emailing social@specbd.co.uk

If requested by the promoter, the winner agrees to release their first name and place of employment to any other competition participants.

The winner’s first name and City/Town of residence will be announced on the promoter’s website and social media channels.

Limitation of Liability

The promoter accepts no liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the competition or being selected for a prize.

General

The promoter reserves the right, at any time and without prior notice, to cancel the competition or amend these terms and conditions.

Specialist Building Products Limited (t/a PBS) Terms and Conditions for Business and Consumer Clients

1.1 These are the terms and conditions on which we supply:

  • standard stocked products;
  • special order products; and/or
  • bespoke/made-to-measure products,

collectively our “products” to you.

1.2 Please read these terms carefully before you submit your order to us. If you think that there is a mistake in these terms, please contact us to discuss.

1.3 In some areas you will have different rights under these terms depending on whether you are a business customer or a consumer customer. You are a consumer if:

  • You are an individual.
  • You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4 If you are a business customer, these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2.1 We are Specialist Building Products Limited (trading as PBS) a company registered in England and Wales. Our company registration number is 01268689 and our registered office is at Unit 1b Stratford Court, Cranmore Boulevard, Solihull, B90 4QT. Our registered VAT number is GB864450710.

2.2 You can contact us by telephoning our customer service team on 01603 484589 or emailing us at sales@pbs-limited.co.uk

2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words “writing” or “written” in these terms, this includes emails.

3.1 You can place an order with us:

3.1.1 if you are a consumer, at one of our branches, via our website (by following the on-screen prompts) or by emailing us; and

3.1.2 if you are a business customer, at one of our branches, over the telephone (provided you have a credit account with us), via our website (by following the on-screen prompts) or by emailing us.

3.2 Where you are ordering products online, our online order process allows you to check and amend any errors before submitting your order to us. Please check your order carefully before confirming it. We will also get you to confirm your order when you place your order over the telephone or when you visit us in branch.

3.3 Our acceptance of your order will take place:

3.3.1 where you place an order in one of our branches, when we provide you with written confirmation that we have accepted your order (subject to you making any payments in branch in respect of the products where you are required by us to do so); or

3.3.2 where you place an order over the telephone, via our website or by emailing us, when we email you to accept it, at which point a contract will come into existence between you and us. Please note that all orders are subject to availability.

3.4 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.5 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.6 Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the products accurately, we cannot guarantee that a device’s display of the products accurately reflects the colour of them. Your product may vary slightly from those images.

4.2 Although we have made every effort to be as accurate as possible, because some of our products are bespoke or made-to-measure, all sizes, weights, capacities, dimensions and measurements indicated on our website or in our branches have a certain degree of tolerance. The degree of tolerance applicable to your specific product will depend on the type of product and the third party supplier from whom we procure the product on your behalf. We will endeavour to provide you with the relevant degree of tolerance to which your product has been made when we provide you with written confirmation of your order.

4.3 The packaging of the product may vary from that shown in images on our website.

4.4 If we are making the product to specifications, measurements and/or other requirements you have given us, you are responsible for ensuring that these specifications, measurements and/or other requirements are correct.

5.1 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will:

5.1.1 confirm this to you in writing and let you know about:

  • (a) any changes to the price of the product;
  • (b) the timing of delivery or when the product will be ready for collection; and
  • (c) anything else which would be necessary as a result of your requested change; and

5.1.2 ask you to confirm whether you wish to go ahead with the change.

5.2 If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract, in which case please see clause 8 of these terms for your options.

6.1 We may change the product:

6.1.1 to reflect changes in relevant laws and regulatory requirements; and

6.1.2 to implement minor technical adjustments and improvements, for example to address a security threat or a safety concern. If these changes will affect your use of the product, we will explain the impact to you.

6.2 If, as a consequence of any changes we make, you want to end the contract see clause 8.2.1 of these terms for your options.

7.1 The costs of delivery will be as displayed to you on our website or as notified to you in-store.

7.2 Unless you have asked to collect the products, we will deliver the products to you and will arrange with you an address for delivery and an estimated delivery date. For standard stocked products, this will normally be within seven working days of the day on which we accept your order. For special order products and/or bespoke/made-to-measure products, the estimated delivery time will be significantly longer and we will confirm our estimated delivery date to you in writing.

7.3 If our delivery of the products is delayed by any event outside our control, a delay to one of our third party suppliers or because the products are out of stock, then we will contact you as soon as possible to let you know, take steps to minimise the effect of the delay and, where products are out of stock, give you an estimate of when we will be able to deliver the products to you. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay of more than seven working days you may either wait for the delay to be resolved and for us to deliver the products to you or you may contact us to end the contract and receive a refund for any products you have paid for but not received in accordance with clause 8.2.3.

7.4 If we have agreed that you may collect the products, you can collect them from us at your local branch at any time during our working hours which are published on our website or available in store.

7.5 If no one is available at your address to take delivery, we will either:

7.5.1 leave the products at your address (where you have indicated that we may do so); or

7.5.2 leave you a note or otherwise inform you of how to rearrange delivery or collect the products.

7.6 If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them as agreed, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection within thirty (30) days we may end the contract with you.

7.7 The products will be your responsibility from the time we deliver the products to the address you gave us or you or a carrier organised by you collect the products from us or a delivery depot. You own the products once we have received payment in full and in cleared funds for the products.

7.8 We may need certain information from you so that we can supply the products to you, for example, measurements, specifications or other requirements you may have in respect of the products. If so, this will have been stated in the description of the products on our website or made clear to you in branch. We will contact you to ask for this information or ask you for it whilst you are in branch. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.9 Notwithstanding clause 7.3, we may have to delay the delivery of a product or the time by which a product will be available for collection in order to:

7.9.1 deal with technical problems or make minor technical changes;

7.9.2 update the product to reflect changes in relevant laws and regulatory requirements; or

7.9.3 make changes to the product as requested by you or notified by us to you.

7.10 We will contact you in advance to tell you if we need to delay delivery of the products or the time by which a product will be available for collection, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we delay it, or tell you we are going to delay it, in each case for a period of more than four weeks and we will refund any sums you have paid in advance for the product.

7.11 Where you purchase products online via our website, we will require you to pay for the products up front and in full as part of the ordering process. Where you purchase products in branch, we will generally require you to pay for the products up front and in full when placing your order in branch, unless you have a credit account with us, although we may agree that you pay us a deposit in respect of the products and the remaining balance prior to us arranging delivery of the products to you. In either event, if you do not pay us for the products when you are supposed to and you still do not make payment within seven (7) days of us reminding you that payment is due, we may suspend delivery of the products or suspend making the products available for collection until you have paid us the outstanding amounts. We will contact you to tell you we are suspending delivery of the products or making the products available for collection due to non-payment. We will not suspend the products where you dispute the unpaid invoice.

8.1 You can always end your contract with us. However, your rights when you end the contract will depend on:

8.1.1 the products you have bought;

8.1.2 whether there is anything wrong with the products;

8.1.3 how we have performed, are performing and/or will perform our obligations under the contract;

8.1.4 when you decide to end the contract; and

8.1.5 whether you are a consumer or business customer:

8.2 If you are ending a contract for a reason set out in clauses 8.2.1 to 8.2.5 below, the contract will end immediately and we will refund you in full for any products which have not been provided and, in some circumstances, you may be entitled to compensation. The reasons are:

8.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to;

8.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.2.3 there is a risk that delivery of the products or the time when the products will be available for collection may be significantly delayed because of events outside our control as set out in clause 7.3;

8.2.4 we have delayed or have notified you that we are going to delay delivery of the products or the time by which the products will be made available for collection as set out in clause 7.10, in each case for a period of more than four weeks; or

8.2.5 you have a legal right to end the contract because we are in breach of these terms.

8.3 If you are a consumer customer who has purchased products online, then for standard stocked products you have a legal right to change your mind and cancel the contract within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 Your right as a consumer who has purchased products online to change your mind and cancel the contract within 14 days and receive a refund does not apply in respect of special order or bespoke/made-to-measure products.

8.5 If you are a consumer customer who has purchased products online, you have 14 days after the day you (or someone you nominate) receives the products, unless we have agreed with you to split your products into several deliveries over different days, in which case you have until 14 days after the day you (or someone you nominate) receives the last delivery.

8.6 Even if we are not at fault and you are not a consumer customer who has purchased products online who has a right to change their mind, you can still end the contract before it is completed, but you may have to pay us compensation (the contract is completed when the products are delivered and paid for). If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided, but we may deduct from that refund (or, if you have not made an advance payment, charge you):

8.6.1 where you are a consumer customer, reasonable compensation for the net costs we will incur as a result of your ending the contract; and

8.6.2 where you are a business customer, a percentage of the price calculated as per the table below depending on the type of products you have ordered, as compensation for the net costs we will incur as a result of your doing so.

Type of product Cancellation Fee
Standard stocked products 30% of the price of the products
Special order products 100% of the price of the products
Bespoke/made-to-measure products 100% of the price of the products

9.1 To end the contract with us, please let us know:

9.1.1 by using the contact details in clause 2.2 or contacting the branch where you purchased the products (please provide your name, home address, details of the order (including the order number) and, where available, your phone number and email address); or

9.1.2 where you are purchasing products online, by completing and returning the form at the end of these terms.

9.2 If you end the contract for any reason after products have been dispatched to you or you have received or collected them, you must return them to us. You must either return the products in person or send them back to us at the branch where you bought them. Please contact us using the contact details in clause 2.2 or the contact details of the branch where you purchased the products for a return label. If you are a consumer exercising your right to change your mind you must return the products within 14 days of telling us you wish to end the contract.

9.3 We will pay the costs of return:

9.3.1 subject to the limitations in clause 13 applicable to business customers, if the products are faulty or misdescribed; or

9.3.2 if you are ending the contract because we have told you of an upcoming change to the products or these terms, an error in pricing or description, a delay in delivery or making the products available for collection due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.

9.4 If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs will depend on the type and the volume of products you have purchased and we will confirm these with you before we arrange collection.

9.5 If you are entitled to a refund under these terms, we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price if you are exercising your right to change your mind, as described below:

9.5.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products as a result of you:

  • (a) causing marks or blemishes to the products;
  • (b) bending the products;
  • (c) cutting or otherwise breaking up the products;
  • (d) not storing the products in accordance with our or the manufacturer’s instructions;
  • (e) storing the products in their delivery packaging for an extended period of time which has led to warping of the products;
  • (f) handling the products in any other way which would not be permitted in a shop.

We will not provide you with a refund until we are able to inspect the products.

9.5.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

9.6 We will make any refunds due to you as soon as possible:

9.6.1 If you are a consumer customer who has purchased products online and are exercising your right to change your mind, then your refund will be made within 14 days from the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us.

9.6.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind and us being able to inspect the products.

10.1 We may end the contract at any time by writing to you if you do not:

10.1.1 make any payment to us when purchasing your products online or whilst in branch or otherwise when payment is due and you still do not make payment within seven (7) days of us reminding you that payment is due;

10.1.2 within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

10.1.3 within a reasonable time, allow us to deliver the products to you or collect them from us.

10.2 If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you):

10.2.1 where you are a consumer customer, reasonable compensation for the net costs we will incur as a result of your breaching the contract;

10.2.2 where you are a business customer, a percentage of the price calculated as per the table below depending on the type of products you have ordered, as compensation for the net costs we will incur as a result of your breaching the contract.

Type of product Cancellation Fee
Standard stocked products 30% of the price of the products
Special order products 100% of the price of the products
Bespoke/made-to-measure products 100% of the price of the products

10.3 On rare occasions, we may write to you to let you know that we are going to stop providing certain products. We will let you know as soon as reasonably possible of our stopping the supply of any products and will refund any sums you have paid in advance for products which will not be provided.

If you have any questions or complaints about the products, please contact us using the contact details at clause 2.2 of these terms.

12.1 If you are a consumer customer, we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk/ or call 03454 04 05 06.

The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • a) Up to 30 days: if your products are faulty, then you can get an immediate refund.
  • b) Up to six months: if your products can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
  • c) Up to six years: if your products do not last a reasonable length of time you may be entitled to some money back.

Please also see clause 8.3.

12.2 If, as a consumer customer, you wish to exercise your legal rights to reject products, [you must return them to us. You must either return the products in person or send them back to us at the branch where you bought them. Please contact us using the contact details in clause 2.2 or the contact details of the branch where you purchased the products for a return label.

12.3 Some of the products we sell to you also come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee or the website from which it can be accessed, which will be provided with the products.

13.1 If you are a business customer, we warrant that on delivery any products shall:

13.1.1 conform in all material respects with their description and any relevant specification;

13.1.2 be free from material defects in design, material and workmanship;

13.1.3 be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and

13.1.4 be fit for any purpose held out by us.

13.2 Subject to clause 13.3, if:

13.2.1 you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in clause 13.1;

13.2.2 we are given a reasonable opportunity of examining such product; and

13.2.3 you return such product to us at our cost,we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.

13.3 We will not be liable for a product’s failure to comply with the warranty in clause 13.1 if:

13.3.1 you make any further use of such product after giving a notice in accordance with clause 13.2.1;

13.3.2 the defect arises because you:

  • (a) bent the products;
  • (b) cut or otherwise broke up the products;
  • (c) failed to follow our or the manufacturer’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
  • (d) stored the products in their delivery packaging for an extended period of time which led to warping of the products;

13.3.3 the defect arises as a result of us following any drawing, design, measurements, requirements or specifications supplied by you;

13.3.4 you alter or repair the product without our or the manufacturer’s written consent; or

13.3.5 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

13.4 Except as provided in this clause 13, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in clause 13.1.

13.5 These terms shall apply to any repaired or replacement products supplied by us under clause 13.2.

13.6 Some of the products we sell to you also come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee or the website from which it can be accessed, which will be provided with the products.

14.1 The price of the product (which includes VAT) will be the price indicated in branch or on our website. We take all reasonable care to ensure that the price of the product advised to you is correct.

14.2 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

14.3 It is always possible that, despite our efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

14.4 We accept payment with most major credit and debit cards including Visa and Mastercard. When purchasing products online you can also pay via PayPal.

14.4.1 Where you are purchasing products online, you must pay for the products up front and in full, as part of the ordering process.

14.5 Where you are purchasing products in branch, we will generally require you to pay for the products up front and in full when placing your order in branch, unless you have a credit account with us, although we may agree that you pay us a deposit in respect of the products and the remaining balance prior to us arranging delivery of the products to you or where they are collected by you.

14.6 If you are a business customer, you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

14.7 If you are a business customer, if you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 8% a year above the Bank of England base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

14.8 If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we may charge you interest on correctly invoiced sums from the original due date.

15.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12.1.

15.3 If we are delivering products to you at your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while delivering the products.

15.4 Where you are a consumer customer, we are only delivering the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose, our liability to you will be limited as set out in clause 16.

16.1 Nothing in these terms shall limit or exclude our liability for:

16.1.1 death or personal injury caused by our negligence, or the negligence of our employees or agents (as applicable);

16.1.2 fraud or fraudulent misrepresentation;

16.1.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

16.1.4 defective products under the Consumer Protection Act 1987; or

16.1.5 any matter in respect of which it would be unlawful for us to exclude or restrict liability.

16.2 Except to the extent expressly stated in clause 13.1, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

16.3 Subject to clause 16.1:

16.3.1 we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

16.3.2 our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total sums paid by you for products under such contract.

We will only use your personal information as set out in our privacy notice

18.1 We may transfer our rights and obligations under these terms to another organisation, including another business within the Epwin group.

18.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

18.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

18.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

18.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

18.6 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

18.7 If you are a business customer, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

By participating in the competition, you are agreeing to these competition terms and conditions. The competition is being run by Specialist Building Products Ltd t/a National Plastics, NuStock, Quay Plastics, Magden, Venture, Shepherds, SBS, PBS Saltire & Accrington Plastics (hereinafter referred to as ‘the promoter’).

Eligibility to Enter

The competition is open to entrants over 18 years of age. Employees and associates of the promoter are excluded from the draw.

By entering the competition, you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you.

How to Participate

Entry to the competition is by spending £100 ex vat in person in any of the promoter’s branches between 1st December 2023 – 12th December 2023 only.

There is no limit to the number of entries per person and every order placed over £100 ex VAT in a single transaction will be included

The Prize

The winning prize will be one Marks & Spencer The M&S Collection Christmas Hamper for each of the Specialist Building Products Ltd brands which are: National Plastics, NuStock, Quay Plastics, Magden, Venture, Shepherds, SBS, PBS, Saltire & Accrington Plastics

The use of specific brands as prizes by the promoter does not imply any affiliation with or endorsement of such brands.

The prize is non-transferable and non-exchangeable, and no cash alternatives will be provided.

The promoter reserves the right to substitute prizes of equal or greater value if circumstances beyond the promoter’s control require doing so.

The promoter’s decision on any aspect of the competition is final and binding, and no correspondence will be entered into.

Winner Announcement

The winner will be chosen at random and notified via phone call and email associated with the order selected at random on the 13th December 2023.

The promoter will make two attempts to contact the winner via phone and email.

If the winner does not respond to the phone calls and emails informing them of their win and confirming their delivery address within 14 days of the second email, they forfeit their right to the prize, and the promoter reserves the right to select and notify a new winner.

Delivery of the Prize

The winner will allow 14 days for the prize to be delivered, otherwise alternative collection or delivery arrangements can be made through mutual agreement.

Data Protection and Publicity

You agree that any personal information that you provide when entering the competition will be used by the promoter for the purposes of administering the competition and for the other purposes as specified in our Privacy Policy.

All entrants may request information on the winning participant by emailing social@specbd.co.uk

If requested by the promoter, the winner agrees to release their first name and place of employment to any other competition participants.

The winner’s first name and country of residence will be announced on the promoter’s website and social media channels.

Limitation of Liability

The promoter accepts no liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the competition or being selected for a prize.

General

The promoter reserves the right, at any time and without prior notice, to cancel the competition or amend these terms and conditions.

By participating in the competition, you are agreeing to these competition terms and conditions. The competition is being run by Specialist Building Products Ltd t/a National Plastics, NuStock, Quay Plastics, Magden, Venture, Shepherds, SBS, PBS, Saltire & Accrington Plastics (hereinafter referred to as ‘the promoter’).

Eligibility to Enter

The competition is open to entrants over 18 years of age. Employees, their families and associates of the promoter are excluded from the draw. By entering the competition, you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you.

How to Participate

Entry to the competition is by spending £250 ex vat in person in the following specified branches: Saltire Airdrie, SBS Carlisle, Quay Preston, NuStock Grimsby, National Plastics Worcester and PBS Norwich between 27th November 2023 – 19th February 2024 only and quoting the code found on social media assets: ITSTUITIME

There is no limit to the number of entries per person and every order placed over £250 ex VAT in a single transaction will be included provided that the code found on social media assets is quoted at the time of purchase.

The Prize

There is one prize of £1000 TUI vouchers available to all entrants from the following specified branches of the promoters which are: Saltire Airdrie, SBS Carlisle, Quay Preston, NuStock Grimsby, National Plastics Worcester and PBS Norwich. The use of specific brands as prizes by the promoter does not imply any affiliation with or endorsement of such brands

The prize is non-transferable and non-exchangeable, and no cash alternatives will be provided.

The promoter reserves the right to substitute prizes of equal or greater value if circumstances beyond the promoter’s control require doing so. The promoter’s decision on any aspect of the competition is final and binding, and no correspondence will be entered into

Winner Announcement

The winner will be chosen at random and notified via phone call and email associated with the order selected at random before the end of February 2024. The promoter will make two attempts to contact the winner via phone and email.

If the winner does not respond to the phone calls and emails informing them of their win and confirming their delivery address within 14 days of the second email, they forfeit their right to the prize, and the promoter reserves the right to select and notify a new winner

Delivery of the Prize

The winner will allow 14 days for the prize to be delivered, otherwise alternative collection or delivery arrangements can be made through mutual agreement

Data Protection and Publicity

You agree that any personal information that you provide when entering the competition will be used by the promoter for the purposes of administering the competition and for the other purposes as specified in our Privacy Policy.

All entrants may request information on the winning participant by emailing social@specbd.co.uk

If requested by the promoter, the winner agrees to release their first name and place of employment to any other competition participants.

The winner’s first name and City/Town of residence will be announced on the promoter’s website and social media channels.

Limitation of Liability

The promoter accepts no liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the competition or being selected for a prize.

General

The promoter reserves the right, at any time and without prior notice, to cancel the competition or amend these terms and conditions.

Last Updated: 29/11/2023